Goetsch, David L.,, 1950-
Davis, Stanley B.,, 1931-
Quality management for organizational excellence : introduction to total quality / David L. Goetsch, Stanley B. Davis . - 6th ed . - Upper Saddle River (NJ) : Pearson Education International, cop. 2010 . - XVII, 634 p. : il.
International edition.



ISBN 0-13-800354-8 (brochado).
ISBN 978-0-13-800354-8 (brochado).

Gestão da qualidade total

CDU 658.5:005.6