Charan, Ram
O que querem os clientes? / Ram Charan . - Lisboa : Actual Editora, D. L. 2010, cop. 2007 . - 207 p.
Trad. de: What the customer wants you to know: how everybody needs to think differently about sales.


ISBN 978-989-8101-67-9 (brochado).

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CDU 658